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Interactive Voice Recognition

The term IVR is short for Interactive Voice Recognition, which is a telephony technology that allows interaction between callers and a phone system to acquire or enter information into a database. More and more companies are turning to Interactive Voice Recognition to help reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. Interactive Voice Recognition or Voice Recognition Information is one of the most common telephone functions in use across the business community and is capable of bringing remarkable benefits to your company. Interactive Voice Recognition allow 24 hour access to a company from its customers Interactive Voice Recognition its phone system. In today's busy modern world, most callers expect on first contact with a company, to be handled Interactive Voice Recognition some kind of Auto Attendant or Voice Recognition Information. This method of call handling is generally accepted as long as the caller is given ample opportunity to opt out of the Interactive Voice Recognition and be able to speak to a live agent. Interactive Voice Recognition offer a cost effective and money saving way of handling customer calls twenty four hours a day, seven days a week. The handling of routine phone requests for information can consume a substantial amount of company resources and ultimately money. Interactive Voice Recognition, tailored to a company's requirements can provide much the same information as a live operator at a fraction of the cost both financially and resourcefully. To put things in their most simple form IVR systems let callers interact with your company via its Interactive Voice Recognition. Interactive Voice Recognition hugely reduce customer call handling costs, and can be introduced into your company environment in a number of ways. The most basic Interactive Voice Recognition simply allow you to record a message that is played when a customer presses the appropriate number on the phone keypad. The more advanced Voice Recognition Information allow callers to interact with a company on a much greater scale. For example you could set up an Interactive Voice Recognition to retrieve specific account information that is relayed to the caller through the implementation of text-to-speech recognition technology. Interactive Voice Recognition allows IVR systems to read specific information from a database and then relate that information back to the customer in spoken format.



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Last Updated on 12/20/2005