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 WELCOME TO THE COOLSOFT - Request for Support Page

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Welcome to our Technical Support Request Page. To submit a new issue, please use the same email address that you used when you made your purchase. In the form on the next page, please make sure you give us all the information we need so we can best help you. Please submit a request for each issue only once. If all the information is complete and you are eligible for support, we will reply to your request in the order it was received. Before requesting support, please make sure you have followed the instructions in the user manual, the quick start guide and that you have read our release notes. The solutions to most problems are contained in these resources. If you are using a speech recognition product, please make sure you have setup and trained the speech engine according to the instructions, and that your microphone is configured correctly.

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Last Updated on 4/13/2024